First Time Shoppers (FAQ)


CGN is now taking Pre-Orders! Here's what you need to know:

1) All Pre-Orders will be charged when they are placed, just like any regular order with us. This has been our practice because we have to pay for the books up front and cannot cancel our orders with our distributors.

2) Only one title may be pre-ordered per order. However, you may pre-order multiple copies of the same book in the same order. In some cases pre-orders may be limited to one per customer.

3) Generally pre-orders ship the week of release but we cannot guarantee this for all orders.

4) A reduced shipping charge of $3.99 has been assigned to all pre-orders. If more than one of the books you've pre-ordered releases the same week, we will automatically combine shipment and credit you back down to our standard $7.99 flat rate shipping. This credit will be applied the week the books are shipped.

5) Pre-Orders, like all orders, cannot be canceled.

6) Pre-Order quantities may be limited to ensure "in stock" copies are available the week of release.

7) If you would like to pre-order a book that is not currently listed, please let us know and we will accommodate your request of possible. Please note that many books are announced several months prior to their official solicitation in a monthly catalog and we cannot begin taking pre-orders until solicitation.

All of our books are brand new and unopened unless otherwise stated.  Perfection often lies in the eye of the beholder but our goal is to provide you the highest quality books with every shipment. All books are inspected a minimum of three times prior to shipment (once when we receive the book from our distributor, again when the book is pulled for your order, and a final time just prior to shipment) and maintain our books in a warehouse where they remain untouched and unopened.

Please note that product cover images are provided by the publisher at the time of solicitation and do not necessarily reflect the final product.  Unless otherwise noted, most books shipped out are of the current printing.

Many books listed on our site are not currently in stock but are available to Special Order from our distributor and/or we already have additional copies on the way. If this is the case, you will be notified on the product’s page.  Please note that your order will not ship until all books are in stock. Some books arrive very quickly while others take much longer, so we urge customers to have no expectation as to when any particular Special Order will arrive. You will not receive any automated updates regarding your Special Orders but, if you would like an update, you may write in and we will do our best to provide one. However, please keep in mind most Special Orders take at least two to three weeks to arrive.

CheapGraphicNovels reserves the right to cancel all or part of any order, including, but not limited to, the following reasons:

Incorrect InventoryWhile we do our absolute best to maintain accurate inventory, please be aware we are human and mistakes occasionally occur. 

Pricing Error: CheapGraphicNovels reserves the right to cancel any order or part of any order if we make a substantial mistake in the listing of a book.

Limited Quantities: CheapGraphicNovels reserves the right to cancel any duplicate orders for the same book by the same customer (whether the multiple copies are ordered together or spread across multiple orders) as we would like to ensure that as many buyers as possible are able to purchase books for a low price.  If you would like to order multiple copies of any book, we ask that you please contact us in advance via e-mail for authorization.  Repeated orders of unauthorized copies may result in a 20% cancellation fee.

Many books listed on our site are not currently in stock but are available to Special Order from our distributor and/or we already have additional copies 

All orders are shipped with exceptional care and the proper amount of packing material to ensure you receive your books in the same high quality as when they leave our warehouse.

Orders for in stock and Special Order books ship via USPS Media Mail at a flat rate of $7.99, which means you pay the same low $7.99 shipping rate no matter how many books you purchase. Most orders are shipped out within 2-4 business days (business days are M-F excluding holidays) and will generally take 2-10 business days after shipment to reach you, depending on location (we are located in Southern California).  All shipments come with Delivery Confirmation. Some large books (such as box sets and Artist's Editions) require a separate box for shipping and will incur an additional shipping charge. In this case you will be notified on the product's page.

If you have received a shipping notification, then your order has left our facility, even if the USPS tracking does not indicate this.  Please keep in mind that USPS Delivery Confirmation is NOT the same as tracking you may find with private shipping companies such as UPS and FedEx.  The USPS will often only occasionally update with tracking information and many packages are only scanned a day or two prior to delivery.  Please be aware that once your package leaves our facility, we do not have access to any information other than what you can find on the USPS website. 

If you require faster delivery, we also offer shipment through USPS Priority Mail.  We utilize USPS Priority Flat Rate boxes at a rate of $17.99 per box.  When choosing Priority Mail, please note that the shipping cost charged at checkout is an estimate; the actual cost of Priority shipping can vary depending on many factors.  If the actual cost is more than your estimated charge, we will contact you with the option to pay the difference or downgrade to standard Media Mail shipping.  If the actual cost is significantly more than the estimated charge, we will reimburse you for the difference.

INTERNATIONAL SHIPPING

While CheapGraphicNovels does not currently offer international shipping, you may contact us for consideration on a case by case basis. We strongly recommend customers abroad utilize a freight forwarding service. However, please be aware that CheapGraphicNovels is not responsible for any damage that occurs to books in packages that whose final destination is outside of the US.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more.  All transactions are handled securely by Braintree.

Generally CheapGraphicNovels cannot accommodate order cancellations. If cancellation is authorized, a 20% fee will be assessed to cover our payment processing fees and extra administrative costs.

In general, CheapGraphicNovels does not offer returns or exchanges. All requests for returns must be received within 30 days of delivery.

If you receive an incorrect book or a book is missing from your order, please contact us so we can resolve the issue as quickly as possible.

While we have a very high success rate in delivering books to customers in pristine condition, it is an unfortunate reality of mail order that some books will occasionally be damaged in transit. If you are unhappy with the condition of any book you receive, please contact us as we may be able to offer you a full or partial refund.  Any book returned to us without receiving authorization will be assessed a 25% cancellation fee.

If your mail carrier has delivered damaged books to you in the past, we recommend purchasing shipping insurance, available for a small additional cost which can be purchased in increments of $100.  This will allow you to get a reimbursement if your order is damaged or lost in transit.  If you choose to insure your package, please note that you will be charged to cover your entire order (including shipping); packages cannot be insured for less than their actual value.

CheapGraphicNovels does not offer wholesale accounts.  If you would like to place orders for large quantities of books, please contact us in advance so we can work with you on a solution.