First Time Shoppers (FAQ)

SPECIAL ORDERS

Many books listed on our site are not currently in stock but are available to Special Order from our distributor (to the best of our knowledge) and/or we already have additional copies on the way. If this is the case, you will be notified on the product’s page.  Please note that your order will not ship until all books are in stock. Most Special Orders take at least 2-3 weeks to arrive but this timeframe can fluctuate due to the myriad of factors beyond our control. Some books arrive very quickly while others take much longer, so we urge customers to have no expectation as to when any particular Special Order will arrive. You will not receive any automated updates regarding your Special Orders but, if you would like an update, you may write in and we will do our best to provide one. While it is uncommon, if a book you've Special Ordered is currently unavailable from our distributors, you will be given the option to replace it with another book(s) or receive a refund/store credit.

PRE-ORDERS

CGN is now taking Pre-Orders! Here's what you need to know:

1) All Pre-Orders will be charged when they are placed, just like any regular order with us. This has been our practice because we have to pay for the books up front and cannot cancel our orders with our distributors.

2) Only one title may be pre-ordered per order. However, you may pre-order multiple copies of the same book in the same order. In some cases pre-orders may be limited to one per customer.

3) Generally pre-orders ship the week of release but we cannot guarantee this for all orders.

4) A reduced shipping charge of $4.49 has been assigned to pre-orders. If more than one of the books you've pre-ordered releases the same week, we will automatically combine shipment and credit you back down to our standard $8.99 flat rate shipping. This credit will be applied the week the books are shipped.

5) Pre-Orders, like all orders, cannot be canceled. Please keep in mind that we have no control over when these books are released and it is common for books to experience delays in release.

6) Pre-Order quantities may be limited to ensure "in stock" copies are available the week of release.  Pre-Orders always close the week prior to release in preparation.

7) If you would like to pre-order a book that is not currently listed, please let us know and we will accommodate your request of possible. Please note that many books are announced several months prior to their official solicitation in a monthly catalog and we cannot begin taking pre-orders until solicitation.

8) If you need to change the shipping address on your pre-order, please send us an e-mail with the affected Order #s and new shipping address so we can update your orders.

9) If you would like to add insurance to a pre-order, please place a separate order for the insurance (https://cheapgraphicnovels.com/-100-insurance.html) and reference the pre-order Order # in the notes section.

BOOK CONDITION

All of our books are brand new and unopened unless otherwise stated.  Perfection often lies in the eye of the beholder but our goal is to provide you the highest quality books with every shipment. All books are inspected a minimum of three times prior to shipment (once when we receive the book from our distributor, again when the book is pulled for your order, and a final time just prior to shipment) and maintain our books in a warehouse where they remain untouched and unopened.

Please note that product cover images and descriptions are provided by the publisher at the time of solicitation and do not necessarily reflect the final product.  Unless otherwise noted, most books shipped out are of the current printing and you can utilize the ISBN listed on the product's page to verify the specific version.

NICK AND DENT

Please be aware, if your order contains any Nick and Dent Sale books, your order may experience a delay in shipping. Additionally, we cannot provide additional information regarding the condition of any specific book. These books are sold "as is" and are ineligible for return or replacement. In the event that any books are unavailable, they will be canceled/refunded from your order prior to shipment.

BOOK AVAILABILITY

CheapGraphicNovels reserves the right to cancel all or part of any order, including, but not limited to, the following reasons:

Incorrect Inventory: While we do our absolute best to maintain accurate inventory, please be aware we are human and mistakes occasionally occur. 

Pricing Error: CheapGraphicNovels reserves the right to cancel any order or part of any order if we make a substantial mistake in the listing of a book.

Limited Quantities: CheapGraphicNovels reserves the right to cancel any duplicate orders for the same book by the same customer (whether the multiple copies are ordered together or spread across multiple orders).  If you would like to order multiple copies of any book, we ask that you please contact us in advance via e-mail for authorization. Orders of unauthorized copies may be subject to a 30% cancellation fee.

SHIPPING

All orders are shipped with exceptional care and the proper amount of packing material to ensure you receive your books in the same high quality as when they leave our warehouse.

Orders for in stock and Special Order books ship via USPS Media Mail at a flat rate of $8.99, which means you pay the same low $8.99 shipping rate no matter how many books you purchase. When able, we will combine orders for shipment; if you would like your orders shipped separately, please include a note in the order and send us an e-mail expressing this as well. Most orders are shipped out within 2-4 business days (business days are M-F excluding holidays) and will generally take 2-10 business days after shipment to reach you, depending on location (we are located in Southern California).  All shipments come with Delivery Confirmation. Some large books (such as box sets and Artist's Editions) require a separate box for shipping and will incur an additional shipping charge. In this case you will be notified on the product's page.

If you have received a shipping notification, then your order has left our facility, even if the USPS tracking does not indicate this.  The USPS will often only occasionally update with tracking information and many packages are only scanned a day or two prior to delivery.

If you require faster delivery, we also offer shipment through USPS Priority Mail.  We utilize USPS Priority Flat Rate boxes at a rate of $19.99 per box.  When choosing Priority Mail, please note that the shipping cost charged at checkout is an estimate; the actual cost of Priority shipping can vary depending on many factors.  If the actual cost is more than your estimated charge, we will contact you with the option to pay the difference or downgrade to standard Media Mail shipping.  If the actual cost is significantly more than the estimated charge, we will reimburse you for the difference.

If you require a shipping address change for your order, please write in with your updated address and affected Order #s.

INTERNATIONAL SHIPPING

CheapGraphicNovels does not currently offer international shipping.

PAYMENT

We accept all major credit cards, PayPal, and more.  All transactions are handled securely by Braintree.

CANCELLATION FEES

Generally CheapGraphicNovels cannot accommodate order cancellations. If cancellation is authorized, a fee up to 30% will be assessed to cover our payment processing fees and extra administrative costs.

RETURNS

In general, CheapGraphicNovels does not offer returns or exchanges. All requests for returns must be received within 14 days of delivery.

If you receive an incorrect book or a book is missing from your order, please contact us so we can resolve the issue as quickly as possible.

While we have a very high success rate in delivering books to customers in pristine condition, it is an unfortunate reality of mail order that some books will occasionally be damaged in transit. If you are unhappy with the condition of any book you receive, please contact us as we may be able to offer you a full or partial refund.  Please be sure to save your packages and paper invoices until you have had a chance to examine your shipments as these will be required to resolve any issues. Any book returned to us without receiving authorization will be assessed a 30% cancellation fee.

If your mail carrier has delivered damaged books to you in the past, we recommend purchasing shipping insurance, available for a small additional cost which can be purchased in increments of $100.  This will allow you to get a reimbursement if your order is damaged or lost in transit.  If you choose to insure your package, please note that you will be charged to cover your entire order (including shipping); packages cannot be insured for less than their actual value.

WHOLESALE / MULTIPLE COPIES

CheapGraphicNovels does not offer wholesale accounts.  If you would like to place orders for large quantities of books, please contact us in advance so we can work with you on a solution.